Refund policy

We hope you and the little ones in your life love your Eden’s Little Brother products. If something isn’t right, please contact us so we can help. 🤎

RETURNS

Return requests must be made within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition and returned with its original packaging. Proof of purchase is also required.

To request a return, contact us through our Contact page before sending the item back. If your return is approved, we will provide return instructions and the return address.

Items returned without first requesting a return may not be accepted.

DIGITAL PRODUCTS

Because digital products are delivered electronically, all digital downloads are final sale and cannot be returned, exchanged or refunded.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.

Original shipping charges are nonrefundable. We recommend using a trackable shipping method because Eden’s Little Brother is not responsible for returns lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and work with you to make it right.

EXCHANGES

If you would like a different item, color or affirmation, contact us within 14 days of delivery.

Exchanges are subject to product availability. Customers may be responsible for return shipping and any price difference between the original and replacement items.

REFUNDS

Once your return is received and inspected, we will notify you of whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Original shipping charges are nonrefundable.

Please allow additional time for your bank or credit card company to process and post the refund.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

Because many products are handmade or prepared specifically for each order, we cannot guarantee cancellation after an order has entered production or been shipped.

QUESTIONS

If you have questions about a return, exchange or refund, please contact us through our Contact page. We’re happy to help!