Frequently Asked Questions

WHAT IS EDEN’S LITTLE BROTHER?

Eden’s Little Brother creates confidence-building products that help children understand their emotions, practice positive self-talk and feel seen through representation. Our products also encourage empathy by helping children recognize, understand and celebrate people who may look or feel different from them.

ARE YOUR PRODUCTS HANDMADE?

Many of our products are handmade or finished by hand with care. Because of this, slight variations may occur and make each item uniquely special.

HOW LONG DOES IT TAKE TO PREPARE MY ORDER?

Please allow 7–14 business days for physical orders to be prepared before shipping.

Eden’s Little Brother is run by one mom...not a large company or warehouse. Many products are handmade or finished by hand, and some materials may need to be sourced after an order is placed.

Business days do not include weekends or holidays.

WHERE DO YOU SHIP?

At this time, Eden’s Little Brother ships within the United States only.

HOW LONG WILL SHIPPING TAKE?

Shipping time is separate from our 7–14-business-day processing period. Available shipping options and estimated delivery times are shown at checkout.

You will receive a shipping confirmation when your order is on its way.

WILL I RECEIVE TRACKING INFORMATION?

When tracking is available, you will receive a shipping confirmation with your tracking details. Please allow up to 48 hours for tracking information to update.

WHAT IS THE DIFFERENCE BETWEEN PHYSICAL AND DIGITAL PRODUCTS?

Physical products are shipped directly to you. Digital products are files that you download and print yourself.

Please read each product description carefully before ordering.

CAN DIGITAL PRODUCTS BE RETURNED?

No. Because digital products are delivered electronically, all digital downloads are final sale and cannot be returned, exchanged or refunded.

CAN I RETURN A PHYSICAL PRODUCT?

Return requests for eligible physical products must be made within 14 days of delivery.

Items must be unused, in their original condition and returned with their original packaging. Please contact us before sending an item back.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible if you need to change or cancel an order.

Because many products are handmade or prepared specifically for each order, we cannot guarantee cancellation after an order has entered production or shipped.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and work with you to make it right.

HOW SHOULD I CARE FOR MY PRODUCTS?

Care instructions vary by product. Please review the product description and any care card included with your order.

Children should use products with age-appropriate adult supervision.

CAN I SEND AN ORDER AS A GIFT?

Absolutely! Our products make meaningful gifts for the little ones in your life. Enter the recipient’s address as the shipping address during checkout.

HOW CAN I CONTACT YOU?

Visit our Contact page and send us a message. We’re happy to help!